Privacy Policy

1. Introduction

Dialovo, LLC ("Dialovo," "we," "our," or "us") respects your privacy and is committed to handling information responsibly.

This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you access or use the Dialovo website, platform, dashboards, forms, and related services.

By using the Service, you acknowledge that you have read and understood this Privacy Policy.

2. Scope of This Policy

This Privacy Policy applies to information collected through the Dialovo website, account registration and login, business contact or support forms, use of platform features, and communications with us related to the Service.

This Privacy Policy does not govern third-party websites, services, or platforms that may integrate with or link from the Service.

3. Information We Collect

We may collect account and authentication information, business form and contact information, service and configuration information, technical and usage information, and records of communications with us.

Examples include name, email address, authentication identifiers, company name, job title, business phone number, request type, message content, plan status, routing configuration information, browser and device information, feature usage, system diagnostics, and support history.

4. How We Use Information

We may use collected information to provide, operate, and maintain the Service; create and manage accounts; authenticate users; respond to support or business inquiries; process demo, onboarding, or package-related requests; improve performance and user experience; troubleshoot issues; protect the security and integrity of the Service; communicate with you; enforce policies; and comply with legal obligations.

5. No Sale of Personal or Business Information

Dialovo does not sell, rent, lease, or trade personal information or business contact information to third parties for monetary gain, advertising resale, or data brokerage purposes.

Information submitted through business forms, support forms, and account registration is used for service-related, operational, administrative, communication, and improvement purposes only.

6. How We May Share Information

We may share information with trusted service providers that help us operate the Service, such as authentication providers, hosting providers, analytics vendors, support tools, or billing tools, but only as needed for those services.

We may also disclose information to comply with law, respond to lawful requests, protect rights and safety, investigate misuse, or in connection with a merger, acquisition, financing, or similar transaction.

7. Data Minimization

Dialovo seeks to collect only the information reasonably necessary to provide and improve the Service. We do not intentionally collect more information than is operationally necessary for account management, service delivery, communication, and security.

8. Data Security

Dialovo implements reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, misuse, alteration, or destruction.

Safeguards may include HTTPS/TLS encryption in transit, controlled administrative access, secure authentication workflows, vendor-based infrastructure protections, monitoring and logging, and internal access limitation.

No system or method of transmission is completely secure, so we cannot guarantee absolute security.

9. Data Retention

We retain information for as long as reasonably necessary to provide the Service, maintain accounts, respond to support needs, comply with legal obligations, resolve disputes, enforce agreements, and maintain legitimate business records.

10. International Processing

Dialovo operates from the United States. Information collected through the Service may be processed, stored, or accessed in the United States or other jurisdictions where our service providers operate.

By using the Service, you understand that information may be transferred to jurisdictions that may not have the same data protection laws as your location.

11. Your Choices

You may choose not to provide certain information, but doing so may limit your ability to access some parts of the Service.

You may update certain account information, contact us to request correction of inaccurate information, manage browser cookie settings, or discontinue use of the Service at any time.

12. Third-Party Services

The Service may integrate with or rely upon third-party systems, including authentication and cloud infrastructure providers. Those third parties operate under their own privacy and security frameworks, and Dialovo is not responsible for their independent privacy practices.

13. Children's Privacy

The Service is intended for business and adult users and is not directed to children. Dialovo does not knowingly collect personal information from children in violation of applicable law.

14. Changes to This Privacy Policy

Dialovo may update this Privacy Policy from time to time. Changes become effective when posted unless otherwise stated. Continued use of the Service after changes become effective constitutes acknowledgment of the updated policy.

15. Contact Information

Dialovo, LLC - State of Delaware, United States - [email protected]